Urpro

Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your information.

Effective Date: August 1, 2025Last Updated: July 24, 2026
Contents

Connectra ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by Connectra, a mobile and web application owned and operated by Urpro Solutions Private Limited, based in India.

By using our app or website (https://www.urpro.in), you agree to the terms of this Privacy Policy.

1. Information We Collect

a. Information You Provide to Us

  • Name, email address, phone number, photo
  • Business name, services offered, documents (for partners)
  • Ratings, reviews, feedback, and support requests

b. Information Collected Automatically

  • Device info, OS version, unique device identifiers
  • Usage data, app activity, referral source
  • GPS location (if permission is granted)

c. Third-Party Login

If you log in using Google, Apple, or Facebook, we receive basic profile data (name, email, photo).

2. How We Use Your Information

Manage user and partner accounts
Connect customers with relevant service providers
Improve app functionality and customer experience
Send updates via push notifications, SMS, or email
Ensure user safety and verify service providers
Meet legal and regulatory obligations

3. Sharing of Information

We do not sell your data.

We may share:

  • With trusted service providers (e.g., Firebase, Twilio)
  • With law enforcement if legally required
  • With your explicit consent for specific purposes

4. Data Retention

We retain your information as long as required to:

Provide services
Fulfill legal obligations
Resolve disputes or enforce policies

5. Your Rights and Choices

Access or update your profile
Delete your account (on request)
Revoke permissions (e.g., location, notifications)

6. Children's Privacy

Connectra is not designed for children under 13. We do not knowingly collect their data.

7. Security

We take precautions to safeguard your data, though no system is 100% secure.

8. International Transfers

Data may be stored and processed in India, regardless of your location.

9. Optional website analytics

The Urpro website may use PostHog for optional website analytics. Analytics remains disabled until you allow it through the analytics preference control.

When allowed, the website may record page paths and selected high-level interactions such as service selection, Contact intent (Contact page, email, or telephone links), and Connectra case-study selection. Contact messages and form content are not captured by this analytics implementation.

Session replay and automatic interaction capture are disabled for this website analytics implementation. The website does not call PostHog identify in this implementation.

You can decline analytics, and you can reopen Analytics preferences from the website footer when analytics is configured. Technical data processed by the analytics provider may also depend on the browser, network, SDK, and PostHog project configuration.

10. Website contact form

When you use the Contact form on this website, we may collect your name, email address, optional phone number and company, your message, and the service interest you select. We process these submissions to respond to your inquiry.

The Contact form uses Google reCAPTCHA to help reduce spam. Google may process technical data (such as device and usage signals used for risk analysis) according to Google's Privacy Policy and Terms of Service.

11. Updates to This Policy

We may update this page. Changes will be communicated via app notifications or email.

12. Contact Us

Urpro Solutions Private Limited

Email: info@urpro.in

Website: https://www.urpro.in